Contact Us

Want to get in touch with Rider Support or our Broadway store? Need to book a service appointment or just want to talk bikes? Give us a call!

Rider Support Live Chat

Monday-Saturday: 8:00 to 16:00 PST
Sunday: Closed

(Please note: some ad blocking software hides the chat link. Disable your ad blocker if you cannot see the chat.)


(For urgent matters, such as order cancellation, please use Live Chat. Cancellation requests through email cannot be guaranteed to be cancelled before shipping. is not responsible for return shipping charges incurred.)

Broadway Store/Store Pick-up

233 W. Broadway, Vancouver
Tuesday-Friday: 10:00 to 18:00 PST
Saturday: 9:00 to 17:00 PST
Sunday and Monday: Closed

Choose Same Day Delivery at checkout to get your order sooner (Metro Vancouver only).