Refund policy

Start a Return

To provide our customers with the flexibility and confidence to shop with, most of our products are eligible for return. All returns must be processed online before being shipped.

  • Return requests must be submitted online within 30 days from the order date.

  • Approved return requests may be returned via shipment. All returned products must be received within 15 days from the date of approval. If necessary, customers are responsible for return shipping expenses.

  • Items must be unused and returned with original, undamaged packaging and with product tags intact to be eligible for a return. 

  • Without exception, all items marked “Final Sale” from or are in fact, final. Of course, if a final sale product is defective upon delivery or we have made a mistake please contact us via the Return Centre.

  • Items over 30% off are final sale.

  • All electronics including computers, trainers and trainer bikes, smart watches, electronic drivetrains, power meters, recovery tools, and others, are not eligible for return, with exceptions.

  • Other items ineligible for return includes, but are not limited to, nutrition, water bottles, and gift cards.

  • If your original purchase qualifies for any promotional offers please be mindful that any returned product may disqualify you from these benefits. (For example, minimum spend of $150 for free shipping, bundling products for x% off, free gift with purchase.) The refunded amount for returned products may not be at the purchased value. Any promotional offer benefit received in the original purchase will be withheld. If applicable, these deductions will be communicated through the Return Portal in advance of any return. When you submit your return request, you are agreeing to these terms and conditions.

  • Approved product returns will be refunded to the original payment method. All product is subject to thorough inspection for eligibility and we reserve the right to refuse items at our own discretion. Shipping charges, free-shipping promotions, and any oversize/weight fees are non-refundable. We aim to process, inspect, and provide refunds within 7 days of receipt at Bicicletta.

The primary task of Bicicletta’s Rider Support team is to help you find the right products for your cycling goals. If you have any sizing, fit, or specification questions prior to purchase, please contact us on Live Chat, or email. We understand that sometimes your purchase decisions might not be quite right (we’re consumers too!), we are happy to find solutions that are. We appreciate your understanding – it is important that any returned product can be sold again in new, unused condition.

Order Cancellations

Orders can be canceled for up to 30 minutes after being placed. Reach out to our Rider Support team on our live chat if you have made an error with your order.

  • If an order is placed outside of business hours, we may be unable to facilitate a cancellation due to our quick fulfillment time.
  • Order cancellations may be subject to a 5% transaction fee.

Shipping your returns

All items must be returned in brand new and original condition. Please do not affix postage labels, packing tape, or write addresses directly on the product packaging – doing so will disqualify your items for a refund. Please place your product in an appropriate and protective shipping box or envelope and affix the shipping label to this package. Bicicletta is not responsible for products that are returned incorrectly, damaged, or lost during transit.

Bike Exchange Policy

We normally don’t offer exchanges, but a new bike is a big deal. No matter how dirty your new bike is, if you’re unhappy within 15 days of delivery, Bicicletta will help find another solution. 

  • Bicycles purchased in consultation with our Rider Support team at full MSRP are eligible for an exchange. While ridden bicycles are eligible, damaged bicycles are not. 

  • Upon return & inspection, Bicicletta will provide store credit for the full value of the original bike purchased. 

  • Sale bikes and all bikes purchased without consultation with our Rider Support Team are not eligible for exchange.

  • If shipped, you must retain the original Bicicletta shipping box and all packaging and protective padding. We cannot accept exchanges shipped in alternative packaging.

  • What about shipping expenses? Let’s chat. If you paid the original shipping amount, we’d be happy to discuss how we can help get your bike back to us.

Start a Return