Our Rider Support Agents are all expert riders with backgrounds across every discipline.
We’re here to help you find your perfect bike, indoor training setup or cycling wardrobe - but above all else, our focus is on elevating your experience on two wheels. Shop mountain, gravel and road with riders who know.
Have questions? Our Rider Support Team has all the answers.
Come visit us in store, chat with us online or book a call with us.
Broadway Store/Store Pick-up
Tuesday-Friday: 12:00 to 18:00 PST
Saturday: 9:00 to 16:00 PST
Sunday and Monday: CLOSED
Choose Same Day Delivery at checkout to get your order sooner (Metro Vancouver only).
233 W. Broadway, Vancouver, V5Y 1P5
Click here to book a service appointment at our Broadway location.
Rider Support Live Chat
(Please note: some ad blocking software hides the chat link. Disable your ad blocker if you cannot see the chat.)
Monday-Friday: 8:00 to 18:00 PST
Saturday and Sunday: 7:00 to 15:00 PST
(For urgent matters, such as order cancellation, please use Live Chat. Cancellation requests through email cannot be guaranteed to be cancelled before shipping. Bicicletta.cc is not responsible for return shipping charges incurred.)