Shipping & Returns

Shipping Rates

Canada USA International

Most items












Sale Bicycles




*Express shipping is available based on shipping carrier rates.

Order Fulfillment, Delivery and Curb-side Pickup

Our web and admin teams are in our offices Monday to Friday, 9 to 5 PST. In-stock orders will be shipped within 48 hours of placement.

We also offer next-day curb-side pickup at both of our locations, to qualify for the next-day pick-up the item must be in-stock at the location of desired pick-up and before 1pm PST the day before – chat with us online to book a time to be handed your package. Orders placed over the weekend will be ready for pickup on Mondays unless otherwise stated. We will contact you when your item is ready. If it needs to be transferred between stores, it may incur a short delay. Please bring a copy of your order confirmation and identification when you pick up your order at one of our stores.

Returns Policy

To provide customers with additional flexibility during the COVID-19 crisis, we have extended our return and exchange window to 90 days. All items eligible for our return policy have been updated to reflect this extension. All on-sale items are final - no return or exchange. If you are looking to make a return, please reach out so that we can orchestrate it on your behalf.

If we’ve made a mistake with your order, the return shipping is on us. Otherwise, the customer is responsible for return shipping.

Please reach out to to get the process started for your online return.

Our return shipping address is:

Attn: Online Returns
233 West Broadway
Vancouver, BC, V5Y 1P5

Clearance/Sale items are final sale unless otherwise specified.

Fit guarantees

At this moment in time ALL Fit Guarantees have been paused, we will try our best to work with you and brand once we feel it is appropriate to offer this program again.

Gift Cards/Store Credit

We cannot refund gift cards, or redeem a gift card or store credit as another form of payment. Refunds for items purchased on a gift card or as store credit will be refunded back onto a gift card, or will be applied as in-store credit - whichever is preferred by the customer.

Price matching

If you find a lower price on your purchased item on our website within 30 days, we’ll match that price.

We do not match clearance items or eBay pricing. The retailer must be known.

The lower priced items needs to be identical in size, colour and other specifications for us to match the price. We cannot price match items that are used, opened or damaged.

*The only exceptions to this are bikes, trainers and any other items that may have exceptional size or weight.

Your credit card statement

Orders placed on will show up on your credit card statement as:


Orders placed at our retail locations will show up on your credit card statement as: