Shipping & Returns

Shipping Rates

Canada USA International

Most items












Sale Bicycles




*Express shipping is available based on shipping carrier rates.

Order Fulfilment, Delivery and Curbside Pick-up

Our web and admin teams are in our offices daily. In-stock orders will be shipped within 48 hours of placement.

We will contact you when your item is ready. If it needs to be transferred between stores, it may incur a short delay. Please bring a copy of your order confirmation and identification when you pick up your order at one of our stores.

Returns Policy

To provide customers with additional flexibility during the COVID-19 crisis, we have extended our return and exchange window to 90 days. All items eligible for our return policy have been updated to reflect this extension. Items must be clean and unused to be eligible for refund.

All sale items are final - no returns or exchanges.

If we’ve made a mistake with your order, the return shipping is on us. Otherwise, the customer is responsible for return shipping.

Click here to get the process started for your online return.

Gift Cards/Store Credit

We cannot refund gift cards, or redeem a gift card or store credit as another form of payment. Refunds for items purchased on a gift card or as store credit will be refunded back onto a gift card, or will be applied as in-store credit - whichever is preferred by the customer.

Price Matching

We do not match clearance items or eBay pricing. The retailer must be known.

We do not match pricing on electronics or trainers.

The lower priced items needs to be identical in size, colour, and other specifications for us to match the price. We cannot price match items that are used, opened or damaged.

*The only exceptions to this are bikes, trainers and any other items that may have exceptional size or weight.

Your Credit Card Statement

Orders will show up on your credit card statement as:


Orders placed at our retail locations will show up on your credit card statement as: