Shipping & Returns Policy

Shipping & Returns Policy - Get $5.00 Flat Rate Shipping at Bicicletta

Our Shipping Policy

Canada

For a limited time, we're offering $5 flat rate regular shipping within Canada on all orders including regular priced bikes. Sale priced bikes will be shipped at $200 flat rate.

Express shipping is available based on shipping carrier rates.

Please note that some of our bike brands cannot be shipped at this time.

United States

For a limited time, we're offering $25 flat rate regular shipping within the United States on all orders including regular priced bikes. Sale priced bikes will be shipped at $250 flat rate.

Express shipping is available based on shipping carrier rates.

Please note that some of our bike brands cannot be shipped at this time.

International

Shipping on international orders outside of Canada and the US will be calculated based on shipping carrier rates.

Order Fulfillment, Delivery & In-store Pickup

Our web and admin teams are in our offices Monday to Friday, 9 to 5.  In-stock orders will be shipped within 48 hours of receipt.

We also offer next-day in-store pickup at both of our locations - come and visit us at Broadway or West Vancouver to collect your order, and have an espresso on us. Orders placed over the weekend will be ready for pickup on Mondays unless otherwise stated. We will contact you when your item is ready for pickup.  If it needs to be transferred between stores, it may incur a short delay. Please bring a copy of your order confirmation and identification when you pick up your order at one of our stores.

Our Returns Policy

If you choose to return your items, we offer a full reimbursement on all new items via your original payment method within 30 days of your item being delivered. Up until 30 days, we offer exchanges or reimbursement as store credit. Returned items must be new, packaged and unused.

Returns can be processed in-store, or you can mail your items back to us for processing. If we’ve made a mistake with your order, the return shipping is on us. Otherwise, the customer is responsible for return shipping.

Please reach out to office@bicicletta.ccto get the process started for your online return.

Our return shipping address is:

BICICLETTA
Attn: Online Returns
233 West Broadway
Vancouver, BC, V5Y 1P5

Clearance items are final sale unless otherwise specified.

Fit Guarantees

Some of our brands offer 30-day fit guarantees.  These are handled differently than returns. Brands and items that qualify for this guarantee will have clear documentation on their product pages.

Please reach out to office@bicicletta.cc to process your fit guarantee.

Gift Cards/Store Credit

We cannot refund gift cards, or redeem a gift card or store credit as another form of payment. Refunds for items purchased on a gift card or as store credit will be refunded back onto a gift card, or will be applied as in-store credit - whichever is preferred by the customer.

Price Match Policy

If you find a lower price on your purchased item on our website within 30 days, we’ll match that price.

THIS POLICY DOES NOT INCLUDE OUR BLACK FRIDAY ONE DAY ONLY FLASH SALE ON NOV 28 & 29, 2019, AND CYBER MONDAY FLASH SALE ON DEC 2, 2019.

The lower priced items needs to be identical in size, colour and other specifications for us to match the price. We cannot price match items that are used, opened or damaged. 

*Exceptions to this are bikes, trainers and any other items that may have exceptional size or weight.

Your credit card statement

Orders placed on Bicicletta.cc will show up on your credit card statement as:

SP * BICICLETTA

Orders placed at our retail locations will show up on your credit card statement as:

LA BICICLETTA PRO SHOP VANCOUVER BC