When laundering ASSOS clothing, we recommend traditional hand washing or gentle machine washing, using ASSOS Active Wear Cleanser. ASSOS Active Wear Cleanser is delicate on elastic fibers, pH neutral, neutralizes odors, enhances textile breathability and maintains sharp color sublimation.
| Canada | Greater Vancouver | International | |
| Orders under $100 (before tax) | $15 | $5 same day delivery | Please contact Rider Support |
| Orders over $100 (before tax) | Free | Free same day delivery | Please contact Rider Support |
| Trainers | Free | Free | Not eligible for shipping |
| Oversized** | $40 | $40 | Not eligible for shipping |
| Bicycles* | $95 | $95 | Not eligible for shipping |
*Multiple items in each category incur a charge per item.
**Oversized items include wheels, work stands, car racks and various other items. Please note: Trainer bikes are shipped and delivered on a pallet.
In-stock orders will be fulfilled within 1 business day.
New bike purchases are currently being fulfilled within 2-3 weeks.
Store pick-up
We will contact you when your item is ready. If it needs to be transferred between our store and shipping facility, it may incur a short delay. Please bring a copy of your order confirmation and identification when you collect your store pick-up order.
Store pick-up orders that are completely fulfilled (all items are ready for pick-up) will be available for 14 days. Orders not collected within this timeframe will be cancelled and refunded to the original method of payment.
Same day delivery
- Missed deliveries will be attempted again the following business day (excluding holidays). After two missed deliveries, the package will be returned to Bicicletta and available for pick-up at our Broadway location. Additional shipping charges may apply. Please provide a phone number to ensure a smooth delivery. Orders cannot be rerouted once shipped.
-Tracking information is not provided. If your order has not arrived after 2 business days, please reach out to Rider Support.
-Wyngit can have difficulty delivering to some address such as large condominiums, factories, businesses or military bases. Please leave detailed notes on your order so that we can ensure seamless delivery.
Qualifying Postal Codes:
| V3A V3B V3C V3H V3J V3K V3L V3M V3N V3R V3S V3T V3V V3W V3X V4C V4E V4N V5A V5B |
V5C V5E V5G V5H V5J V5K V5L V5M V5N V5P V5R V5S V5T V5V V5W V5X V5Y V5Z V6A |
V6B V6C V6E V6G V6H V6J V6K V6L V6M V6N V6P V6R V6S V6T V6V V6W V6X V6Y V6Z |
V7A V7B V7C V7E V7G V7H V7J V7K V7L V7M V7N V7P V7R V7S V7T V7V V7W V7X V7Y |
To provide customers with additional flexibility during COVID-19, we have extended our return window to 60 days. If opened, items must be defective or unused with original packaging in original condition to be eligible for refund. Please note: only unused saddles will be accepted for refund. Please protect the rails with tape until you are sure you will be keeping the saddle.
If we’ve made a mistake with your order, the return shipping is on us. Otherwise, you are responsible for return shipping. If the item is being returned for a manufacturer's warranty, you must pay shipping to return the product or drop it off at our Vancouver store. To possibly avoid these charges, contact the manufacturer directly.
Returns can be brought to our Vancouver location for immediate processing. If you are shipping your return, please start the process by using our return portal and we will follow up with the necessary next steps. Return requests must contain photos in order for them to be approved. For any additional questions about returns, please contact Rider Support via chat or e-mail.
If you believe your purchase qualifies for a warranty exchange or repair, please start your claim here. If your purchase is past 60 days, please contact our Rider Support team via chat or e-mail.
We cannot refund gift cards, or redeem a gift card or store credit as another form of payment. Refunds for items purchased on a gift card or as store credit will be refunded back onto a gift card, or will be applied as in-store credit - whichever is preferred by the customer. Refunds can take up to 10 days to process and reflect on your method of payment.
| Warehouse Inventory | |
| Stock Levels |
 5+
|
In Stock - 5 or more in stock.
Low Stock - Less than 5 left in stock.
Sold Out - Cannot be ordered at this time.
▭ - Unavailable
