Ibis DV9 NX

To provide customers with additional flexibility during COVID-19, we have extended our return window to 60 days. If opened, items must be defective or unused with original packaging in original condition to be eligible for refund. Please note: only unused saddles will be accepted for refund. Please protect the rails with tape until you are sure you will be keeping the saddle.

If we’ve made a mistake with your order, the return shipping is on us. Otherwise, you are responsible for return shipping. If the item is being returned for a manufacturer's warranty, you must pay shipping to return the product or drop it off at our Vancouver store. To possibly avoid these charges, contact the manufacturer directly.

Returns can be brought to our Vancouver location for immediate processing. If you are shipping your return, please start the process by using our return portal and we will follow up with the necessary next steps. Return requests must contain photos in order for them to be approved.  For any additional questions about returns, please contact Rider Support via chat or e-mail.

If you believe your purchase qualifies for a warranty exchange or repair, please start your claim here. If your purchase is past 60 days, please contact our Rider Support team via chat or e-mail.

We cannot refund gift cards, or redeem a gift card or store credit as another form of payment. Refunds for items purchased on a gift card or as store credit will be refunded back onto a gift card, or will be applied as in-store credit - whichever is preferred by the customer.  Refunds can take up to 10 days to process and reflect on your method of payment.