Virtual Bike Fit - Bicicletta

Virtual Bike Fit

Regular price $0.00 CAD Save $0.00 CAD
/



We have built our business on providing our customers with premium and exclusive cycling products that will set them apart from the rest of the field.

A large part of this business involves us special ordering components for our customers. If you are looking for something that you don't see on the website, please contact us as we are always excited to help you find what you are looking for.

In the meantime, we have marked a number of products on our website as 'Special Order'. These are products that we don't currently have in stock but are confident that we can get within the time frame indicated on the special order button. If you order one of these products and we are unable to get it, we will reach out to you immediately. If you are looking for reassurances on time frames before you order, please don't hesitate to reach out to us.

Our live product experts will help you find the bike that is right for you.

Bicicletta's Virtual Bike Fit is a free service offered to our customers looking to buy a new bike online. It is designed to make it easy for you to purchase a new bike with the same confidence you would when visiting our stores.

The Virtual Bike Fit involves setting up a video, voice, or text based chat with one of our experts.  They will work with you to make sure that your online bike purchase is a success.

One of our experts will take about an hour to walk you through:

- Make and Model - Whether it is Road, Mountain, Gravel, Triathlon or other, purchasing the right make and model for your riding plans.

- Sizing - Choosing the right size bike using an at home measurement process similar to what we do in store.

- Accessories - Getting you rolling safely and in style with helmets, pedals, cleats, shoes and kit.

- Shipping and Receiving - Shipping times and assembly requirements once you receive your bike.

- Service, Warranty, and Returns - Understanding service and warranty options as well as what is involved with our returns process.

At the end of the process, you will be provided with a quote detailing your purchase that you can execute on our online store at your convenience.

You can access a Virtual Bike Fit by hitting the Add To Cart button and following through to check out - one of our experts will follow up with you and set up a time that works for you.

Shipping

Canada $5 Flat Rate Shipping

For a limited time, we're offering $5 flat rate shipping within Canada on all orders not including bikes or trainers.  'Sale' bikes are shipped for $200, and Express Shipping is available based on shipping carrier rates.

USA Shipping $25 Flat Rate

To our USA customers we offer $25 Flat Rate Shipping within the continental United States on all orders not including bikes or trainers.  'Sale' bikes are shipped for $250.

Learn more here

Returns

To provide customers with additional flexibility during the COVID-19 crisis, we have extended our return and exchange window to 90 days. All items eligible for our return policy have been updated to reflect this extension. All on-sale items are final - no return or exchange. If you are looking to make a return, please reach out so that we can orchestrate it on your behalf.

More about international shipping and our returns policy here