Virtual Bike Fit - Bicicletta
Bicicletta

Virtual Bike Fit

Regular price $0.00 CAD
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We have built our business on providing our customers with premium and exclusive cycling products that will set them apart from the rest of the field.

A large part of this business involves us special ordering components for our customers. If you are looking for something that you don't see on the website, please contact us as we are always excited to help you find what you are looking for.

In the meantime, we have marked a number of products on our website as 'Special Order'. These are products that we don't currently have in stock but are confident that we can get within the time frame indicated on the special order button. If you order one of these products and we are unable to get it, we will reach out to you immediately. If you are looking for reassurances on time frames before you order, please don't hesitate to reach out to us.

There’s nothing worse than a bad bike fit, except maybe an ill-fitting kit. More on that later…

Look, we get it, buying a bike online can be a hassle and we want to make it easy for you. This is why we guarantee your bike will fit you straight out of the box when you purchase it using our Virtual Bike Fit Guarantee.

Here’s how it works:

Connect with one of our Rider Support Team via online chat or select Virtual Bike Fit from our catalogue. When you use our VBFG to purchase a new bike, we’ll guarantee total size satisfaction. If your bike isn't right for you, you can return it, at no cost, within 30 days of delivery for an exchange, full refund, or Bicicletta store credit. If you don’t use our VBFG program, don't worry, you can still return your bike in 15 days for an exchange or refund. 

So, when your bike arrives, take a ride around the block on a dry day to get a feel for it. If you’re not vibing, box it back up and send it back to us. No cost.

Bikes determined at our discretion to be clean and in the original condition will be eligible for a full refund. Bikes must be returned in the original box and/or packaging and in original condition. Bikes with any damage beyond normal wear and tear (such as minor nicks, scratches, dirt on the tires, etc.) are not eligible for return.

So, before you decide to go for a serious rip, please make sure this is the bike for you. If you aren't sure, you can always reach out to our Rider Support Team via online chat.

Shipping Rates

Canada USA International

Most items

$5

$25

$25

Trainers

$40

$75

$150

Bicycles

$95

$125

$200

Sale Bicycles

$200

$250

$350


Full shipping & return details here.

*Express shipping is available based on shipping carrier rates and determined at checkout.

Our live product experts will help you find the bike that is right for you.

Bicicletta's Virtual Bike Fit is a free service offered to our customers looking to buy a new bike online. It is designed to make it easy for you to purchase a new bike with the same confidence you would when visiting our stores.

The Virtual Bike Fit involves setting up a video, voice, or text based chat with one of our experts.  They will work with you to make sure that your online bike purchase is a success.

One of our experts will take about an hour to walk you through:

- Make and Model - Whether it is Road, Mountain, Gravel, Triathlon or other, purchasing the right make and model for your riding plans.

- Sizing - Choosing the right size bike using an at home measurement process similar to what we do in store.

- Accessories - Getting you rolling safely and in style with helmets, pedals, cleats, shoes and kit.

- Shipping and Receiving - Shipping times and assembly requirements once you receive your bike.

- Service, Warranty, and Returns - Understanding service and warranty options as well as what is involved with our returns process.

At the end of the process, you will be provided with a quote detailing your purchase that you can execute on our online store at your convenience.

You can access a Virtual Bike Fit by hitting the Add To Cart button and following through to check out - one of our experts will follow up with you and set up a time that works for you.