Shipping & Delivery
At Bici, we prioritize a seamless shipping experience to enhance your cycling journey. Whether you're in our local area, across Canada, or even in the United States, our shipping policies are designed with your convenience in mind.
At Bici, enjoy free standard shipping within Canada on orders over $150*.
During the checkout process, easily view the estimated delivery date based on your chosen shipping method.
Upon completing your order transaction, expect a confirmation email with a provided tracking number. This allows you to monitor your package's journey at each step. Our dedicated customer service team is available full-time to address any questions that may arise before or after placing your order. Ride with confidence, knowing your Bici experience is supported every step of the way.
Shipping
How much is local Vancouver shipping?
Local Area Shipping Rates:
- Orders under $150 (before tax): $5
- Orders over $150 (before tax): FREE
- Oversized Items (e.g., wheels, floor pumps): $5
- Regular Price Bicycles: FREE
- Sale/Demo Bikes/Trainer Bikes: $195
*Oversized items include wheels (Under $500), floor pumps, select trainers, rims, work stands, car racks, and various other items.
Please note: Multiple items in each category incur a charge per item.
Delivery Timelines:
- In-stock bikes are fulfilled within 3 business days.
- Trainer bikes are shipped and delivered on a pallet.
- Items shipped from supplier inventory could take up to 10 days to arrive.
What areas are included in local delivery?
Postal code prefixes included in local delivery range include:
V2Y, V2Z, V3A, V3B, V3C, V3E, V3H, V3J, V3K, V3L, V3M, V3N, V3R, V3S, V3T, V3V, V3W, V3X, V3Z, V4A, V4B, V4C, V4E, V4N, V4P, V5A, V5B, V5C, V5E, V5G, V5H, V5J, V5K, V5L, V5M, V5N, V5P, V5R, V5S, V5T, V5V, V5W, V5X, V5Y, V5Z, V6A, V6B, V6C, V6E, V6G, V6H, V6J, V6K, V6L, V6M, V6N, V6P, V6R, V6S, V6T, V6V, V6W, V6X, V6Y, V6Z, V7A, V7B, V7C, V7E, V7G, V7H, V7J, V7K, V7L, V7M, V7N, V7P, V7R, V7S, V7T, V7V, V7W, V7X, V7Y
How much is shipping to the rest of Canada?
Rest of Canada Shipping Rates:
- Orders under $150 (before tax): $15
- Orders over $150 (before tax): FREE
- Oversized Items: $50
- Regular Price Bicycles: FREE
- Sale/Demo Bikes/Trainer Bikes: $195
*Oversized items include wheels (Under $500), floor pumps, select trainers, rims, work stands, car racks, and various other items.
Please note: Multiple items in each category incur a charge per item.
Delivery Timelines:
- In-stock bikes are fulfilled within 3 business days.
- Trainer bikes are shipped and delivered on a pallet.
- Items shipped from supplier inventory could take up to 10 days to arrive.
Can you ship to the United States?
United States Shipping Details:
- Select items are available for US shipping.
- All duties, brokerages, and taxes incurred are the responsibility of the customer.
- Items sent to the US are final sale.
- Please contact Rider Support before ordering if you are unsure the product will be right for you.
- To contact us regarding an order sent to the US, please email us here.
Tracking
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number.
Use this number on our website's tracking page to monitor your package's journey in real-time.
What is the estimated delivery time for my order?
Delivery times vary based on your location and the items purchased.
For precise estimates, refer to the shipping information provided during checkout. If you have concerns, contact our Rider Support team for personalized assistance
Can I change my shipping address after placing an order?
Unfortunately, we cannot modify the shipping address once an order is processed.
Please ensure your information is accurate during checkout. If you encounter issues, reach out to our Rider Support team as soon as possible for assistance.
Bike Shipping
How are bikes shipped?
Bikes are carefully packaged and shipped securely, ensuring they reach you in pristine condition.
In-stock bikes are dispatched within 3 business days, and trainer bikes are shipped and delivered on a pallet.
Is there an additional charge for shipping bikes?
Regular price bicycles qualify for free shipping, providing you with added value.
However, sale/demo bikes and trainer bikes incur a separate shipping fee of $195.