Local Area Shipping Rates:

• Orders under $150 (before tax): $5
• Orders over $150 (before tax): FREE
• Oversized Items (e.g., wheels, floor pumps): $5
• Regular Price Bicycles: FREE
• Sale/Demo Bikes/Trainer Bikes: $195

*Oversized items include wheels (Under $500), floor pumps, select trainers, rims, work stands, car racks, and various other items.

Please note: Multiple items in each category incur a charge per item.

Delivery Timelines:

• In-stock bikes are fulfilled within 3 business days.
• Trainer bikes are shipped and delivered on a pallet.
• Items shipped from supplier inventory could take up to 10 days to arrive.

Postal code prefixes included in local delivery range include:

V2Y, V2Z, V3A, V3B, V3C, V3E, V3H, V3J, V3K, V3L, V3M, V3N, V3R, V3S, V3T, V3V, V3W, V3X, V3Z, V4A, V4B, V4C, V4E, V4N, V4P, V5A, V5B, V5C, V5E, V5G, V5H, V5J, V5K, V5L, V5M, V5N, V5P, V5R, V5S, V5T, V5V, V5W, V5X, V5Y, V5Z, V6A, V6B, V6C, V6E, V6G, V6H, V6J, V6K, V6L, V6M, V6N, V6P, V6R, V6S, V6T, V6V, V6W, V6X, V6Y, V6Z, V7A, V7B, V7C, V7E, V7G, V7H, V7J, V7K, V7L, V7M, V7N, V7P, V7R, V7S, V7T, V7V, V7W, V7X, V7Y

Rest of Canada Shipping Rates:

• Orders under $150 (before tax): $15
• Orders over $150 (before tax): FREE
• Oversized Items: $40
• Regular Price Bicycles: FREE
• Sale/Demo Bikes/Trainer Bikes: $195

*Oversized items include wheels (Under $500), floor pumps, select trainers, rims, work stands, car racks, and various other items.

Please note: Multiple items in each category incur a charge per item.

Delivery Timelines:

• In-stock bikes are fulfilled within 3 business days.
• Trainer bikes are shipped and delivered on a pallet.
• Items shipped from supplier inventory could take up to 10 days to arrive.

United States Shipping Details:

• Select items are available for US shipping.
• All duties, brokerages, and taxes incurred are the responsibility of the customer.
• Items sent to the US are final sale.
• Please contact Rider Support before ordering if you are unsure the product will be right for you.
• To contact us regarding an order sent to the US, please email us here.

To start a return, submit a request online within 30 days from the order date.

Visit our Return Center and follow the simple steps to process your return.

Bici's return policy includes a 30-day window for online return requests, a 15-day return period after approval, and eligibility criteria such as unused items in original packaging. Review our return policy for comprehensive details.

Ensure items are returned in brand new condition. Avoid affixing labels directly on product packaging. Place the product in a protective shipping box or envelope, affix the provided shipping label, and ship it back to us.

While exchanges are not typical, bikes purchased at full MSRP with consultation from our Rider Support team are eligible for exchange within 15 days of delivery.

Ridden bikes are eligible; damaged and sale bikes are not.

Orders can be canceled within 30 minutes of placement. Reach out to our Rider Support team.

Keep in mind that cancellations may be subject up to a 10% transaction fee.

Once your order is shipped, you’ll get a confirmation email. Under the shipping method section, you’ll see the carrier & tracking number.

Contact Rider Support with your questions.

If you placed your order as a guest, consult your email.

If you placed your order with your account:

1. Sign in to your account
2. Access the Orders/Refunds section
3. View ‘order status’

Possible order statuses:

• Paid : Order has been paid
• Partially refunded : Order has had one or more items refunded
• Refunded : Order has been refunded
• Fulfilled : Order has been picked, packed & shipped
• Unfulfilled : Order has not been shipped yet

On the right side of the checkout page you will see your item(s) followed by a 'Gift card or discount code' section.

Enter your code & click 'Apply.'

If your discount code isn't working, follow these steps:

1. Check Expiration Date: Verify the code is still valid by checking its expiration date.
2. Eligibility and Minimum Requirement: Ensure your items qualify for the code and meet the minimum cart requirement at checkout.
3. Information at Checkout: Review your checkout details; missing information could be causing the issue.
4. Single Code Limitation: Note that only one discount code can be applied per order.

If you purchase an item on Bicicletta.cc and find a lower price on our website within 14 days, we'll honour the sale price where possible.

The difference in price will be credited back to you as store credit in the form of a gift card.

To qualify, the item on sale must be the same make, model, year, size, and colour as the one you purchased.

It must have been bought at full price without any discounts or promotions applied. Please note that bicycles, shipping costs, and labor are not price-protected.

Flash sales, exclusive brand promotions beyond Bici's control, Black Friday, Boxing Day, and other annual commercial sales events do not qualify for price protection.

Additionally, items adjusted for price are no longer eligible for return.

No, we cannot retroactively apply discount codes for price protection.

Please ensure all discounts are applied during the initial purchase.

While we strive to honor sales, some brand and dealer agreements may prohibit it. The offer is at the discretion of Bici on a case-by-case basis. Contact Rider Support if you have questions about your eligibility.

To receive a prepaid return label, simply contact our Rider Support team.

Remember to label the package with "WARRANTY" before sending it back.

Postal fees for processing warranty product returns may vary.

For detailed information on the associated costs, please get in touch with our warranty team.

Certain products are protected by a manufacturer's warranty, encompassing manufacturing defects but excluding accidental damage and normal usage.

Features:

• Affordable Monthly Plans: Split your purchase into manageable payments.
• Competitive Interest Rates: Keep your costs low with rates as low as 0%.
• Easy Application: Quick approval process without affecting your credit score.
• No Prepayment Penalties: Pay off your balance anytime without extra fees.
• Seamless Integration: Complete the application directly on our site.

Why PayPlan by RBC?

• Transparent terms with no hidden fees.
• Financing options for 6 to 36 months.

What purchases qualify for financing, and are there any limits?

Financing is subject to lender approval, with a minimum financing amount of $300 and a maximum of $10,000. It cannot be combined with other promotions.

Are there any upfront fees for financing my bike purchase?

There are no upfront fees. However, interest charges will depend on your credit rating.

Will I incur penalties if I pay off my outstanding balance early?

No, there are no penalties for prepaying your outstanding balance.

I couldn’t finance my purchase with PayPlan by RBC. What might be the issue?

Financing approval is based on your credit profile or RBC’s ability to verify your application.

How can I process a refund if I financed my purchase?

To request a refund and return, contact the Bici Rider Support Team [insert hyperlink]. Note that returns purchased with PayPlan are subject to a 10% processing fee.

Features:

• Interest-Free Payments: Spread your purchase over four interest-free payments.
• Instant Approval: Quick and secure approval process.
• Flexible Spending: No impact on your credit score for application.
• User-Friendly: Manage your payments easily through the Sezzle app.

Why Sezzle?

• Flexible repayment options with no interest.
• Real-time spending limit adjustments.

What purchases qualify for financing, and are there any limits?

Financing is subject to Sezzle’s approval, with a minimum financing amount of $30. It cannot be combined with other promotions.

Are there any upfront fees for financing my bike purchase?

There are no upfront fees. However, interest charges will depend on your credit rating.

Will I incur penalties if I pay off my outstanding balance early?

No, there are no penalties for prepaying your outstanding balance.

I couldn’t finance my purchase with Sezzle. What might be the issue?

Financing approval is based on your credit profile or Sezzle’s ability to verify your application.

How can I process a refund if I financed my purchase?

To request a refund and return, contact the Bici Rider Support Team. Note that returns purchased with Sezzle are subject to a 10% processing fee.