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Bici's return policy includes a 30-day window for online return requests, a 15-day return period after approval, and eligibility criteria such as unused items in original packaging.

Review our return policy for comprehensive details.

To start a return, submit a request online within 30 days from the order date.

Visit our Return Center and follow the simple steps to process your return.

If you purchase an item on Bicicletta.cc and find a lower price on our website within 14 days, we'll honour the sale price where possible.

The difference in price will be credited back to you as store credit in the form of a gift card.

To qualify, the item on sale must be the same make, model, year, size, and colour as the one you purchased.

It must have been bought at full price without any discounts or promotions applied. Please note that bicycles, shipping costs, and labor are not price-protected.

Learn more here.

At Bici, enjoy free standard shipping within Canada on regular price bicycles. Sale and demo bikes and trainer bikes cost $195 to ship*.

During the checkout process, easily view the estimated delivery date based on your chosen shipping method.

Once your order is shipped, you'll receive a confirmation email with a tracking number.

Use this number on our website's tracking page to monitor your package's journey in real-time.

We're here to assist you! You can reach out to our Riders Support team or call us at: 778 719 3080.

For additional contact options, visit our Contact Us page.

Our brand selection is handpicked for their unwavering commitment to design, quality, performance, and overall appeal.

We've chosen brands like Revel, Rapha, POC, Factor, and Ibis to elevate your cycling experience and meet the highest standards of discerning riders.

Bici's dynamic team embodies passion and expertise, working collaboratively to deliver outstanding products and customer experiences.

Meet the team.

Explore the world's foremost cycling brands alongside our expert team at Bici's flagship shop. Our highly trained staff, versed in both technical prowess and fashion sensibility, is ready to guide you through a curated selection of cycling apparel and accessories.

Learn more about the shop.