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WAHOO JUST ADDED: SAVE HUNDREDS ON KICKR, ELEMNT & ACCESSORIES

FREE SHIPPING ON CANADIAN ORDERS OVER $150 – STRIKE OR NOT, WE DELIVER ON TIME!

BLACK FRIDAY IS HERE! UP TO 50% OFF!

GET IT NOW, RETURN AFTER THE HOLIDAYS. PRICE MATCH UNTIL DEC 10, RETURNS UNTIL JAN 10
Returns and Exchanges

Returns and Exchanges

At Bici, we want you to be completely satisfied with your cycling gear. If for any reason you're not, our Returns and Exchanges policy ensures a straightforward process to make it right.

Start a Return
BLACK FRIDAY PROMISE

Extended Return Policy

Enjoy a worry-free holiday shopping experience with our extended return policy! All orders placed between November 4 and December 11 are eligible for returns until January 10, 2025. (Conditions apply)

Extended Price Matching

Shop with confidence during Black Friday! If the price of a product decreases on our website, we’ll match it. All orders placed between November 4 and November 25 can request a price match if a lower price is found on our site until December 10, 2024. (Conditions apply)

Enjoy free standard shipping within Canada on orders over $150

We’re committed to ensuring your orders arrive on time, so you can shop with confidence this season. (Conditions apply)

Step 1: Start a Return

All returns must be processed online before being shipped. Initiate your return through our return centre.

Start a Return

Step 2: Approval and Shipment

Once your return request is approved, you'll receive instructions on shipping the item back to us.

Step 3: Inspection and Refund

Upon receiving the returned item, we will inspect it for eligibility. Refunds will be processed within 7 days.

Ride worry-free with our hassle-free return and exchange policy—your satisfaction is our priority at Bici.

Return Policy FAQs
What is eligible for returns?
  • To be eligible for a return, items must be in new and unused condition, with original packaging and tags intact.
  • Returns must be initiated within 30 days from the date of purchase.
What are non-returnable items?

The following items are non-returnable:

  • Final sale items
  • Electronics (computers, trainers, smartwatches, etc.)
  • Nutrition
  • Gift cards
  • Items over 30% off
Are shipping fees refundable?

Shipping charges are non-refundable.

How are refunds issued?

Refunds are issued to the original payment method.

Who is responsible for the shipping fees?

Unless we've made a mistake or the product is damaged, shipping charges for returns are the customer's responsibility.

Contact Us

If you have any questions or need assistance with the returns and exchanges process, please reach out to our Rider Support team at info@bicicletta.cc.

We're here to ensure your cycling experience with Bicicletta is nothing short of exceptional.

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