Personal Bike Shopping Guarantee

BICICLETTA Bike Purchase Guarantee Cervelo P5 TimeTrial Bike Vancouver Canada

Look, we get it, buying a bike online can be a hassle and we want to make it easy for you. This is why we guarantee your bike will fit you straight out of the box when you purchase with our Personal Bike Shopping program. Schedule a free phone call with one of our Rider Support agents now.

All bikes purchased after a Personal Bike Shopping appointment are guaranteed to fit out of the box.

*Please note, this is a phone call, do not come to the store*

When you book a Personal Bike Shopping appointment before purchasing a new bike, we’ll guarantee total size satisfaction. Or you can return your bike, at no cost, within 30 days of delivery for a complete refund or Bicicletta store credit. Bikes purchased without doing a personal bike shopping appointment can still be returned within 15 days for the same refund.

Clean, newly purchased bikes in original condition can be returned within 30 days (with fit guarantee) or 15 days (without fit guarantee) of delivery for a full refund or Bicicletta store credit.

Bikes will be determined at our discretion to be clean and in original condition will be eligible for a full refund. Bikes must be returned in the original box and/or packaging and in original condition.

Bikes with any damage beyond normal wear and tear (such as minor nicks, scratches, dirt on the tires, etc.) are not eligible for return.

Damaged bikes due to negligence or abuse are not eligible for return. Bikes must be returned in the original box and/or packaging.

*Please note, this is a phone call, do not come to the store*