Frequently Asked Questions

Special Orders and Stock

What is a pre-order and how long does it take?

'Pre-order' timeframes on our website are estimates for products we will need to order with our distributors. We do our best to keep the timeframes updated and accurate. For questions about specific products or more details please contact Rider Support.

The item I ordered is in stock. can I come and get it immediately?

We’re currently fulfilling orders in the order they come in and do not expedite orders or sell items at the door. Our fulfillment team works hard to fulfill in stock orders within 48-72 hours of placement.



How much do you charge for shipping?

For more information see our shipping and returns policy.


Order Edits

I'd like to cancel/edit my order - how can I do so?


You can contact our rider support team through our online chat function or through email at to cancel or edit your order.



Service and In Store

I'd like to get my bike serviced, how do I book it in?


We are currently not taking any service appointments. This section will be updated when we are able to facilitate bike services.


Does the purchase of a new bike include a bike fit? 

No, we do not include bike fits with the purchase of new bikes.