Frequently Asked Questions
Special Orders and Stock
What is a special order and how long does it take?
'Special Order' timeframes on our website are estimates for products we will need to order with our distributors. We do our best to keep the timeframes updated and accurate. For questions about specific products or more details please contact Rider Support.
The item I ordered is in stock. can I come and get it immediately?
We’re currently fulfilling orders in the order they come in and do not expedite orders or sell items at the door. Our fulfillment team works hard to fulfill in stock orders within 24-48 hours of placement.
What shipping companies do you currently use? Are they experiencing delays? Is expedited shipping available?
We use Canada Post and Canpar. Both companies have been experiencing delays, please refer to the tracking information in your order confirmation. Expedited shipping is available.
How much do you charge for shipping?
I'd like to get my bike serviced, how do I book it in?
We are currently not taking any service appointments. This section will be updated when we are able to facilitate bike services.
Can I come to the shop to try things on?
No, we are not open for in-store shopping at the moment.
Can I put a deposit down so you can hold a product for me?
We do not hold products with partial deposits. You can pay for a product in full and we will hold it for you. If you decide you do not need or want the product we will fully refund you.
I am not sure about my size - can I order duplicates and return the one that doesn't fit?
You are welcome to do so! If you do have fit and sizing questions, please check in with our Rider Support team for assistance with this.
Does the purchase of a new bike include a bike fit?
No, we do not include bike fits with the purchase of new bikes.