Frequently Asked Questions
Special Orders and Stock
What is a pre-order and how long does it take?
'Pre-order' timeframes on our website are estimates for products we will need to order with our distributors. We do our best to keep the timeframes updated and accurate. For questions about specific products or more details please contact Rider Support.
The item I ordered is in stock. can I come and get it immediately?
We’re currently fulfilling orders in the order they come in and do not expedite orders or sell items at the door. Our fulfillment team works hard to fulfill in stock orders within 48-72 hours of placement.
I'd like to get my bike serviced, how do I book it in?
We are currently not taking any service appointments. This section will be updated when we are able to facilitate bike services.
Does the purchase of a new bike include a bike fit?
No, we do not include bike fits with the purchase of new bikes.