Bike Protect

There’s nothing worse than a bad bike fit, except maybe an ill-fitting kit. More on that later…

Look, we get it, buying a bike online can be a hassle and we want to make it easy for you. This is why we guarantee your bike will fit you straight out of the box when you purchase it using our Virtual Bike Fit Guarantee.

Here’s how it works:

Connect with one of our Rider Support Team via online chat, book yourself in or select Virtual Bike Fit from our catalogue. When you use our VBFG to purchase a new bike, we’ll guarantee total size satisfaction. If your bike isn't right for you, you can return it, at no cost, within 30 days of delivery for an exchange, full refund, or Bicicletta store credit. If you don’t use our VBFG program, don't worry, you can still return your bike in 15 days for an exchange or refund. 

So, when your bike arrives, take a ride around the block on a dry day to get a feel for it. If you’re not vibing, box it back up and send it back to us. No cost.

Bikes determined at our discretion to be clean and in the original condition will be eligible for a full refund. Bikes must be returned in the original box and/or packaging and in original condition. Bikes with any damage beyond normal wear and tear (such as minor nicks, scratches, dirt on the tires, etc.) are not eligible for return.

So, before you decide to go for a serious rip, please make sure this is the bike for you. If you aren't sure, you can always reach out to our Rider Support Team via online chat.