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Emily Duncan-Hansen

Retail Manager

Emily not only heads our customer service department but also oversees the shop operations. An incredibly talented artist and devoted cyclist, she manages to steal away moments to chase the fading sunlight on gravel trails whenever possible. Beyond her talents, Emily embodies genuine kindness and plays an indispensable role in maintaining Bici's positive reputation. It's no surprise that the kind words we receive are often directed at her—she's truly the heart and soul of our team.

Meet the Team

It takes a team of dedicated, passionate people to ensure you ride with confidence and conquer every cycling adventure.

Mark Milburn

Creative Director

Jake Cullen

Marketing Manager

Nic Tickner

Sales and Service Manager

Ryan Anderson

Director of Partnerships and Handyman

Joseph Fieldgate

Web Systems Manager

Malcolm Steenburgh


Jared Boudreau

Director of Purchasing and Inventory

Emily Duncan-Hansen

Retail Manager

Enrico Bargados

Warehouse Lead

Daniel Largoza

Rider Support Sales & Warranty Lead

Dave Slocombe


Alex Fraser-Maraun

Product Team

Alex Murison

Director of Finance and Operations

Emma Cochran

F&P Analyst